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V4 Services

Customer Services


Our work to improve customer services has resulted in a national Customer Services Excellence Award.

Our offering includes:
  • A complete review of customer contact across the authority
  • Re-engineering of the customer contact processes
  • Delivery of training to support new ways of working
  • Evaluation of customer service levels
  • Collaborative approaches with other public service providers
For more detailed information about what we have delivered for our clients refer to our case studies. 
Transforming business
Case Studies


A range of case studies are available for you to browse. If you're interested in more information please call us.